Due to the non-tangible, irreversible nature of digital goods and instant automated delivery, all transactions processed on Vessel are strictly non-refundable and final once delivered.
1. Scope of Non-Refundability
Because digital accounts, keys, and subscription codes can be viewed, copied, saved, or redeemed immediately upon fulfillment, we do not issue refunds for:
- Accidental purchases or buyer's remorse.
- Compatibility issues caused by the user's lack of system or region requirements (explicitly stated in product descriptions).
- Suspensions, bans, or revocations resulting from user actions or changes in third-party platform terms of service after valid delivery.
2. Strict 12-Hour Replacement & Warranty Window
We guarantee that provided credentials and access keys are fully functional at the moment of delivery. In the rare event that an item is non-functional or defective upon receipt:
- The issue must be reported strictly within 12 hours from the exact purchase timestamp.
- To submit a claim, join our Discord server (https://discord.gg/myjb4gNmfS), open a ticket in # 🎟️┆ꜱᴜᴘᴘᴏʀᴛ, and state your Order ID.
- Requests submitted after the 12-hour window has expired are entirely ineligible for replacement, store credit, or refund.
- You must provide clear, unedited visual evidence (such as a continuous screen recording or full-screen screenshots) demonstrating the initial login attempt and failure.
- Confirmed defective items will be replaced promptly. Refunds are considered solely at management discretion if an equivalent replacement cannot be provided.
3. Chargebacks & Unauthorized Disputes
Initiating an unapproved dispute, claim, or chargeback via PayPal, bank issuer, or payment network without first opening a support ticket within the 12-hour timeframe constitutes a direct violation of our terms. Doing so immediately voids any remaining warranty and results in an irrevocable, permanent blacklist from Vessel and associated partner services.